Retail-Ready Time

Process Deviation – Finding the kinks in your garden hose

By Kalah Hathcock Process Deviation is one of the most important numbers we look at when evaluating your Retail-Ready Time.  The fundamental question:  How do we identify and fix bottlenecks in our recon process? Well, it starts with actually measuring the recon process.  Google defines Process Deviation as a measure of variance that tells 1) whether a given process differs from an agreed-upon requirement…

Cut five days off your recon time with this one process change

By Kalah Hathcock Almost all dealerships who have a successful streamlined reconditioning process do some sort of Daily Trade Walk with their sales and service teams. This gives everyone an opportunity to learn about their fresh inventory and begin the reconditioning and selling process immediately. Service begins opening repair orders, determining inspection types, pulling parts, ordering parts, and assigning technicians. Sales…