Monthly Archives:August 2022

The VelocityVideo Wellness Plan – Commit to the Process

By Kalah Hathcock In the auto industry, you can compare the discipline of sending personalized video to increase your close percentage to the act of consistently working out to decrease body fat percentage.  No one will deny that working out improves your health and no one will deny that video will help you close more deals.   We all know…

How Are You Telling the ‘Story’ of Your Pre-Owned Inventory?

By Kalah Hathcock The highest grossing, most profitable dealerships that we work with are telling the “story” of the pre-owned vehicle and really focusing on giving the customer the new-car buying experience, with a pre-owned unit. Not all used cars are created equal — you need to tell the story, paint the picture, give them an illustration they can’t resist. We…

A Call to Our Automotive Champions

by SUSAN GIVENS Last year, our team at AutoSuccess started two programs that highlighted outstanding people in the automotive field. The first was our Women at the Wheel awards, where we showcased females making great strides in a male-dominated field. Hopefully you saw the 2022 awards that were in our June issue. You can also find them on our website.…

Process Deviation – Finding the kinks in your garden hose

By Kalah Hathcock Process Deviation is one of the most important numbers we look at when evaluating your Retail-Ready Time.  The fundamental question:  How do we identify and fix bottlenecks in our recon process? Well, it starts with actually measuring the recon process.  Google defines Process Deviation as a measure of variance that tells 1) whether a given process differs from an agreed-upon requirement…

Cut five days off your recon time with this one process change

By Kalah Hathcock Almost all dealerships who have a successful streamlined reconditioning process do some sort of Daily Trade Walk with their sales and service teams. This gives everyone an opportunity to learn about their fresh inventory and begin the reconditioning and selling process immediately. Service begins opening repair orders, determining inspection types, pulling parts, ordering parts, and assigning technicians. Sales…